Privacy Policy

Privacy Policy

Introduction

Welcome to https://comprehensive-insurance.storysurge.net (hereafter referred to as “Comprehensive Insurance” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and management of your information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://comprehensive-insurance.storysurge.net.
  2. Any mobile or desktop applications developed and maintained by us.
  3. All services and products offered through our platform.
  4. Interactions between users and our representatives via emails, calls, texts/SMS, and other communication channels.

Please note that this policy does not extend to third-party platforms, apps, or services accessible through links on our site. These entities have their own privacy policies, and we encourage you to review them before using such external services.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. As an authorized user: When you use our applications or services, we process your data to facilitate your access and ensure a seamless experience.
  2. Visiting our websites: Every time you browse our sites, we may collect certain information, as detailed in the subsequent sections.
  3. Communication with us: We respect your right to privacy even when you choose to communicate with us. We process your contact details and the content of your messages only for the purpose they were intended.

Personal Data Collection

Comprehensive Insurance collects a range of personal data, including:

  1. Account Information: Details related to your user account, such as usernames, passwords (hashed), and profile settings.
  2. Payment Information: Credit/debit card details, billing addresses, and transaction records for processing payments.
  3. Financial Information: Income levels, investment portfolios (if provided), and other financial data relevant to our services.
  4. Purchase Information: Records of products or services purchased from us, including order history and preferences.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and browser types for analytics and personalization.
  6. Location Data: Geographic coordinates and location-based services data (if enabled) to provide location-specific services.
  7. Feedback and Reviews: Comments, ratings, and reviews you submit to us, which help improve our products and services.
  8. Social Media Information: If you choose to connect your social media accounts, we may collect data from these platforms to enhance your user experience.
  9. Product Information: Details about the insurance plans or products you show interest in or purchase.

We gather this information through various means: user input forms, account setup, browsing activities, automated tracking technologies (like cookies and device fingerprinting), and third-party data providers who assist us in maintaining accurate records.

Cookies

Cookies are small text files stored on your browser by websites to remember certain preferences or settings. We use cookies for several purposes:

  1. Strictly Necessary: These ensure the basic functions of our website, such as allowing you to log in and access secure areas.
  2. Preferences: Remembering your preferences, like language settings, helps us provide a personalized experience.
  3. Analytics: Tracking user behavior on our sites enables us to analyze site performance and improve usability.

You have control over non-essential cookies through our built-in Cookie Manager, where you can customize your cookie preferences.

Retention and Deletion

The duration for which we retain personal data depends on the type of information and the purpose for collection:

  1. Account Data: We keep account information active as long as you maintain an active account with us.
  2. Payment Information: Transaction records are retained for a period of 7 years to meet financial record-keeping requirements.
  3. Purchase History: Order details may be stored for up to 5 years after the purchase to provide better customer service and improve our products.
  4. Analytics Data: Aggregated analytics data is typically kept for 2 years to support business analysis and strategic planning.

If you request the deletion of your account or specific data, we will respond within a reasonable timeframe and take appropriate steps to honor your request while adhering to legal obligations.

Your Rights

Depending on your jurisdiction, you have several rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you, along with details of how it is being processed.
  2. Rectification: If your information is inaccurate or incomplete, you have the right to ask for corrections.
  3. Erasure (Right to be Forgotten): Under certain circumstances, you can request the deletion of your data from our systems.
  4. Restriction: You may limit the processing of your data for specific purposes.
  5. Data Portability: We can provide your personal data in a structured, commonly used format upon your request.
  6. Objection: You have the right to object to certain uses of your data, including profiling and direct marketing.
  7. Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise any of these rights, please reach out to our Data Protection Officer via the contact details provided below. We will respond to your requests promptly and in line with applicable laws.

Changes to Policy

Comprehensive Insurance reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review this page periodically for updates.

Contact Information

For any privacy-related inquiries, requests for account information, unsubscribe requests, or feedback, please contact us:

  • Email: [email protected]
  • Postal Address: Comprehensive Insurance, Privacy Team, [Street Address], [City, State, ZIP Code]

We value your trust in our company and are committed to maintaining the security and confidentiality of your personal data.